Mine Slot

Privacy Policy

This Privacy Policy outlines how we collect, use, process, and protect your personal information when you access and use our online gaming platform. We are committed to safeguarding your privacy and ensuring transparency in our data handling practices in accordance with UK data protection legislation, including the Data Protection Act 2018 and the UK General Data Protection Regulation. Last updated: January 22, 2026.

Information We Collect

We collect various types of personal information to provide you with our gaming services, ensure regulatory compliance, and enhance your user experience. The information we collect falls into several categories depending on how you interact with our platform.

Personal identification information includes your full name, date of birth, residential address, email address, and telephone number. This information is essential for account creation, identity verification, and compliance with UK gambling regulations. We also collect government-issued identification documents, such as passport or driving licence details, to verify your identity and age.

  1. Financial information including payment card details, bank account information, transaction history, and deposit and withdrawal records
  2. Gaming activity data such as game preferences, betting patterns, session duration, and gaming statistics
  3. Technical information including IP address, device type, browser information, operating system, and connection details
  4. Communication records of your interactions with our customer support team via live chat, email, or telephone
  5. Marketing preferences and consent records for promotional communications

Legal Basis for Processing

We process your personal information based on several legal grounds as defined under UK data protection law. Understanding these legal bases helps explain why we collect and use your information in specific ways.

Contract performance serves as our primary legal basis when processing information necessary to provide gaming services, process transactions, and maintain your account. This includes identity verification, payment processing, and game delivery. We also rely on legal obligation compliance, particularly regarding anti-money laundering requirements, responsible gambling measures, and regulatory reporting obligations imposed by the UK Gambling Commission.

Legitimate interests justify processing for fraud prevention, platform security, business analytics, and service improvement purposes. We carefully balance these interests against your privacy rights to ensure proportionate data use. Where required by law, we obtain your explicit consent for specific processing activities, such as marketing communications or optional data collection practices.

How We Use Your Information

Your personal information serves multiple purposes related to service provision, regulatory compliance, and business operations. We use this information responsibly and only for specified, legitimate purposes that align with your expectations as a platform user.

Account management represents our primary use of personal information, encompassing account creation, maintenance, authentication, and customer support services. We process financial information to facilitate deposits, withdrawals, and transaction processing while maintaining accurate financial records for regulatory purposes.

  1. Identity verification and age confirmation to comply with UK gambling legislation and prevent underage access
  2. Fraud prevention and security monitoring to protect both your account and our platform from malicious activities
  3. Responsible gambling implementation including deposit limits, self-exclusion tools, and behavioural monitoring
  4. Regulatory reporting and compliance with UK Gambling Commission requirements
  5. Platform improvement through analysis of user behaviour and technical performance metrics
  6. Marketing communications delivery based on your preferences and consent status

Information Sharing and Disclosure

We maintain strict controls over information sharing and only disclose personal data when necessary for service provision, legal compliance, or legitimate business purposes. We never sell your personal information to third parties for their marketing purposes.

Service providers and business partners may receive limited personal information necessary to deliver specific services on our behalf. These include payment processors for transaction handling, identity verification services for compliance purposes, and technical service providers for platform maintenance. All third-party service providers operate under strict contractual obligations to protect your information and use it only for specified purposes.

Regulatory authorities may receive personal information when required by law or regulation. This includes the UK Gambling Commission for licensing compliance, HM Revenue and Customs for tax obligations, and law enforcement agencies when legally compelled. We also reserve the right to disclose information when necessary to protect our legal rights, prevent fraud, or ensure user safety.

Data Retention

We retain personal information for specific periods based on legal requirements, business needs, and the nature of the information collected. Our retention practices balance regulatory compliance obligations with privacy protection principles.

Active account information remains accessible during your account’s active status and for a reasonable period following account closure. Financial transaction records are retained for seven years to comply with anti-money laundering regulations and tax obligations. Identity verification documents are maintained for regulatory compliance purposes and may be retained beyond account closure as required by UK gambling legislation.

  1. Gaming activity logs retained for statistical analysis and responsible gambling monitoring purposes
  2. Communication records maintained for customer service quality and dispute resolution
  3. Marketing consent records preserved to demonstrate compliance with communication preferences
  4. Technical logs and security information retained for fraud prevention and platform security

Your Privacy Rights

Under UK data protection law, you possess several rights regarding your personal information. We respect these rights and provide mechanisms for exercising them while balancing regulatory obligations and legitimate business interests.

You have the right to access personal information we hold about you, including details about processing purposes, data categories, and retention periods. Data portability rights allow you to receive your information in a structured, machine-readable format for transfer to another service provider where technically feasible.

  1. Rectification rights enable you to correct inaccurate or incomplete personal information
  2. Erasure rights allow you to request deletion of personal information in specific circumstances
  3. Restriction rights permit you to limit processing activities in certain situations
  4. Objection rights enable you to oppose processing based on legitimate interests or for marketing purposes
  5. Withdrawal of consent for processing activities that rely on your explicit agreement

To exercise these rights, contact our data protection team using the methods specified in our contact information section. We will respond to requests within one month unless exceptional circumstances require an extension.

Security Measures

We implement comprehensive technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security framework incorporates industry best practices and regulatory requirements specific to the online gambling sector.

Technical safeguards include encryption of data in transit and at rest using advanced cryptographic protocols, secure server infrastructure with regular security updates, and robust access controls limiting data access to authorised personnel only. We employ firewalls, intrusion detection systems, and continuous monitoring to identify and respond to security threats promptly.

  1. Staff training programmes ensuring employees understand data protection obligations and security procedures
  2. Regular security audits and vulnerability assessments conducted by qualified security professionals
  3. Incident response procedures for managing potential data breaches effectively
  4. Secure data backup and recovery systems to maintain data availability and integrity

International Data Transfers

While we primarily operate within the UK, certain business operations may require transferring personal information to countries outside the UK and European Economic Area. We ensure adequate protection for international transfers through appropriate safeguards and legal mechanisms.

When transfers occur to countries without adequate data protection recognition, we implement additional safeguards such as Standard Contractual Clauses approved by UK authorities or rely on specific derogations permitted under data protection law. All international transfers undergo risk assessment to ensure continued protection of your privacy rights.

We maintain records of international transfer activities and regularly review transfer mechanisms to ensure ongoing compliance with UK data protection requirements. Service providers receiving transferred data operate under contractual obligations equivalent to UK data protection standards.

Contact Information and Complaints

We encourage you to contact us with any questions, concerns, or requests regarding this Privacy Policy or our data processing practices. Our dedicated data protection team is available to assist you with privacy-related matters and ensure your rights are respected.

If you believe we have not addressed your privacy concerns satisfactorily, you have the right to lodge a complaint with the Information Commissioner’s Office, the UK’s independent data protection regulator. However, we encourage you to contact us first to allow us the opportunity to resolve any issues directly.

We regularly review and update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. Significant changes will be communicated through our website and, where appropriate, direct notification to registered users. Continued use of our services following policy updates constitutes acceptance of the revised terms.